Refund policy

At HERC’S Nutrition we want to make sure that you have the shopping experience and products that you deserve. If you’re looking to return or exchange your products, we're here to help! If you have purchased your product whereby, we have shipped the product to you, we offer arefund to your original payment method within 30 days of receiving order in its original packaging and sealed. Shipping is paid by the customer back to fulfillment location. In-store we can return products up to 30 days.

Please note the following exceptions to our return and exchange policy:

  • Clearance items are final and cannot be returned or exchanged
  • Returned items must be unopened, and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Exchange in-store on open products with valid proof of purchase for similar value.

To initiate a return in-store, simply visit our location with a receipt for proof of purchase for us to look up your order, where we can assist.

To initiate a return or exchange on shipped orders, please complete the following steps:

  1. You can also log into your account online to initiate a return.
  2. Have your order number, date of purchase, and payment method
  3. Use Shipper of your choice to return item to address on shipping label.
  4. Affix shipping label to boxed items and drop off at local post office.